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Appliance Support Offerings |
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If you are a software or device manufacturer, Certicom offers different levels of support depending on your requirements:
Support Level | Incident reporting | Support Hours | Updates | Upgrades | Response time | Priority
Escalation | Primary callers | | Standard | Phone
Fax
Email | Standard Support Hours | Yes | Yes | 4 business hours to 3 business days | No | 2 | | Premium | Phone
Fax
Email
Pager | 7x24 | Yes | Yes | 1 business hour to 4 business hours | Yes | 5 |
For more information please download Certicom Appliance Support data sheet.
Contact Support:
email:
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North America:
tel. 1-800-511-8011
fax. 1-800-474-3877
International
tel.. +1-905-507-9473
fax. +1-905-507-4230
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