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Toolkit Support Offerings |
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If you are a software or device manufacturer, Certicom offers different levels of support depending on your requirements:
Support Level | Incident reporting | Support Hours | Updates | Upgrades | Response time | Primary callers | Standard | Phone
Fax
Email | Standard Support Hours | Yes | Subscription customers only | 4 business hours to 3 business days | 1 | Standard + Upgrades | Phone
Fax
Email | Standard Support Hours | Yes | Yes | 4 business hours to 3 business days | 1 | Premier | Phone
Fax
Email
Pager | 7x24 | Yes | Yes | 1 business hour to 1 business day | 2 |
Contact Support: Online Form: Support Form
email:
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North America:
tel. 1-800-511-8011
fax. 1-800-474-3877 International:
tel.. +1-905-507-9473
fax. +1-905-507-4230
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