Toolkit Support Offerings PDF Print E-mail

If you are a software or device manufacturer, Certicom offers different levels of support depending on your requirements:


Support Level
Incident reporting
Support Hours
Updates
Upgrades
Response time
Primary callers
Standard
Phone
Fax
Email
Standard Support Hours
Yes
Subscription customers only
4 business hours to 3 business days
1
Standard + Upgrades
Phone
Fax
Email
Standard Support Hours
Yes
Yes
4 business hours to 3 business days
1
Premier
Phone
Fax
Email
Pager
7x24
Yes
Yes
1 business hour to 1 business day
2

Contact Support:

Online Form: Support Form
email: This e-mail address is being protected from spambots, you need JavaScript enabled to view it
North America:
tel. 1-800-511-8011
fax. 1-800-474-3877 International:
tel.. +1-905-507-9473
fax. +1-905-507-4230