If you are a software or device manufacturer, Certicom offers different levels of support depending on your requirements:
Support Level |
Incident reporting |
Support Hours |
Updates |
Upgrades |
Response time |
Priority |
Primary callers |
| Standard | Phone Fax |
Standard Support Hours | Yes | Yes | 4 business hours to 3 business days | No | 2 |
| Premium | Phone Fax Pager |
7x24 | Yes | Yes | 1 business hour to 4 business hours | Yes | 5 |
For more information please download Certicom Appliance Support data sheet.
Contact Support:
email: support@certicom.com
North America:
tel. 1-800-511-8011
fax. 1-800-474-3877
International
tel.. +1-905-507-9473
fax. +1-905-507-4230