If you are a software or device manufacturer, Certicom offers different levels of support depending on your requirements:
| Support Level | Incident reporting | Support Hours | Updates | Upgrades | Response time | Primary callers |
| Standard | Phone Fax |
Standard Support Hours | Yes | Subscription customers only | 4 business hours to 3 business days | 1 |
| Standard + Upgrades | Phone Fax |
Standard Support Hours | Yes | Yes | 4 business hours to 3 business days | 1 |
| Premium | Phone Fax Pager |
7x24 | Yes | Yes | 1 business hour to 1 business day | 2 |